Effective Date: [06-02-26]
Your confidence matters. The following Refund & Returns Policy applies to purchases made from https://theharshacraftsandgifts.com/.
1. Return Eligibility
- Products may be returned within 5 days from delivery, provided they are unused, in original packaging, and in resalable condition.
- Customized or personalized items may be non-returnable unless defective.
2. How to Request a Return
- Contact us at theharshacrafts@gmail.com or via the “Contact Us” page within 5 days of delivery.
- Include order number, photos (if defective), and reason for return.
3. Refunds
- Refunds are processed after we receive and inspect returned items.
- Refund amounts will be credited to the original payment method within 10 working days.
- Shipping costs are non-refundable unless due to our error.
4. Exchanges
If you wish to exchange an item (e.g., size/color), contact us within 3 days. Exchanges depend on stock availability.
5. Defective or Damaged Items
If your item arrives defective or damaged, notify us immediately (within 2 days) with photos. We will replace the item or issue a refund.
6. Cancellation
Orders can be cancelled before shipment. After shipment, standard return procedures apply.
